FAQ

Pricing

Pricing is based on the type of garment, size of design, number of embroidery locations and quantity of garments. There is no additional charge for the number of thread colors in a design. There is no additional charge for thread changes to accommodate different garment colors.

Embroidery set-up pricing is based on whether you use a stock design or a custom logo. There is no set-up fee for stock lettering.

Stock design pricing ranges from $15.00 for small designs to $50.00 for large designs.

Why is there a set-up (digitizing) fee when my logo is already in a digital format?

Digitizing is both a technical and a creative process. It’s much more than most people might imagine – a lot of people think their design will just be ‘scanned’. Our digitizer has to tell the embroidery machine where to put each stitch, and what order to sew your design – including where to stop, trim the threads, and switch to a different color. All of this takes time, knowledge and experience.

Do I only have to pay the setup fee once, or with every order?

Digitizing fees are a one-time thing. As long as you use the same logo, there are no further ‘setup’ fees for subsequent orders.

Who owns the embroidery file?

We created those files internally for our own operational purposes. However, that does not necessarily mean that we have unlimited rights to do whatever we want with the file. To the extent that the customer has trademark rights or copyright in the logo, the customer has the right to preclude us from using the files for any purpose other than serving that customer.

In non-legalese, Monograms by Jane owns the file. The customer owns the right of how it is used.

Artwork Formats

We accept jpeg, png or pdf files.

Sending Artwork

Please attach your artwork to your email inquiry. We can be reached at info@monogramsbyjane.com

Proofs

You’ll be asked to approve a digital proof before your order is processed. You may request to have an embroidered sample picture emailed to you, so that you can check thread colors and stitching quality. There is no additional charge for this service.

Do you charge sales tax?

We are required to charge sales tax on physical items we have manufactured within Colorado. This includes patches, banners and/or flags.

Can a logo be re-sized from a chest size to a full size back (and visa versa)?

Logos can be re-sized a little bit (usually about 10%) without incurring an additional charge. Changing from a left chest size to a full back size would require a completely new digitization of the logo. It can’t just be “clicked and dragged” from one size to another.  If you have both sizes digitized at the same time, the fee may be higher, but you will not have to pay a secondary fee later.

Can I use the same logo for shirts and caps?

You can use the same logo for shirts and caps, with some exceptions. First, cap logos can usually be no taller than 2.25″ tall, while shirt logos may be taller. Second, cap logos need to stitch from “bottom up and middle out” meaning that the stitching needs to start at the bottom middle of the design and work towards the top and edges as it progresses. This is due to the fact that caps are gripped (hooped) differently than shirts (since a shirt is flat and a cap is curved). If the logo was initially digitized only for use on shirts and you want to put it on caps at a later date, we may need to edit the original file (usually for a $25 fee) to be able to embroider well on caps.

Can you do rush orders?

Yes, we can do rush orders. Each rush order is quoted individually based on your needs and our adjustments needed to meet them. We don’t have a flat rate which might overcharge you. We look at each situation individually and account for overtime needed. An additional fee of 15% of the total cost of your order will be charged.

What is your return or exchange policy?

Due to the custom nature of embroidery and heat transfers, we cannot accept returns or exchanges unless the item has a clear manufacturers or decoration defect. We will need to take a look at the item to confirm that it needs to be corrected or replaced. All requests for returns must be made within 14 days via email at info@monogramsbyjane.com.